Opoker Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Opoker is a trusted online gaming platform in Bangladesh. We understand that when you share your information with us, you trust us to handle it responsibly. This privacy policy is the foundation of that trust.

This document explains what information opoker collects, why we collect it, how it is stored, and what rights you have over it. We want you to know that we never compromise on your privacy.

This Privacy Policy applies to the opoker.click website, mobile app, and all our digital services. Our Terms & Conditions Reading this policy alongside that document will give you the full picture.

2. What Information We Collect

We only collect information that is strictly necessary. Requesting unnecessary personal data goes against our policy.

3. How We Collect Information

Directly from You

You provide information directly when filling out the registration form, submitting documents for KYC verification, or contacting our support team.

Automatically

When you use opoker, certain information is collected automatically — such as your device's IP address, browser type, session duration, and pages visited. This data is essential for platform security.

Via Third Parties

We may receive limited information through payment gateways or identity verification services, solely for the purpose of confirming transactions.

4. How We Use Your Data

Your data is used strictly for the following purposes:

• Account Management: Used for registration, login, password reset, and profile updates.
• Transaction Processing: To securely process deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To properly respond to your complaints or queries.
• Responsible Gaming: To identify unusual gaming behavior and offer timely support.
• Legal Compliance: To meet KYC, AML, and other regulatory requirements.
• Service Improvement: To analyze usage patterns and improve your overall experience.
• Promotional Communications: To send you offers and bonus information, with your consent only.

5. Data Retention & Security

Opoker uses industry-leading technology to keep your data secure. Our servers are hosted in secure data centers and monitored 24/7.

Technical Security

• 256-bit TLS/SSL encryption on all data transmissions.
• Passwords are stored using bcrypt hashing — never in plain text.
• Payment information is encrypted in accordance with PCI DSS standards.
• Regular security audits and penetration testing.
• Firewall and intrusion detection systems are actively in place.

Administrative Safeguards

• Only trained and authorized personnel are permitted to access your data.
• Every instance of data access is logged and audited.
• Staff receive regular privacy and data protection training.

6. Sharing Information with Third Parties

Opoker never sells your data. However, in limited circumstances, necessary information may be shared with trusted partners:

• Payment Processors: Only the information required to complete a transaction is shared.
• Identity Verification Services: To verify your identity during the KYC process.
• Legal Authorities: Under a court order or government directive.
• Security Partners: To detect and prevent fraud.

Every partner is contractually obligated to uphold our privacy standards. We share only the minimum data necessary.

7. Cookies & Tracking

Opoker uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help us remember your preferences.

Cookies We Use

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: Used to understand site usage — not personally identifiable.

You can disable cookies through your browser settings. However, turning off essential cookies may affect the functionality of certain parts of the site.

8. Your Rights

You have full control over your personal data. All of your rights are outlined below:

9. Child Protection

Opoker is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has created an account, it will be suspended immediately and all associated data will be deleted.

10. Data Retention Period

We only retain your data for as long as necessary. The general rules are:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years as required by law.
• Financial Transactions: Retained for up to 7 years for legal compliance purposes.
• KYC Documents: Up to 5 years following verification.

Once the retention period expires, data is securely deleted or anonymized.

11. Policy Changes

When we update this Privacy Policy, the date at the top of the page will be revised. For significant changes, you will be notified by email in advance.

Continued use of opoker after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you will have the option to close your account.

12. Contact Us

For any privacy-related questions, complaints, or rights requests, please get in touch with us. Our data protection team is always ready to help.

If you wish, you can visit our FAQ Page for answers to common questions. For more details, Terms & Conditions read.